7 days ago

Analista de Relacionamento de Clientes - BT - São Paulo, SP

Client Services Coordinator

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this and Earn Great Fans in the process.

What you’ll be doing

The Service Client Relationship Coordinator is responsible for the end-to-end service management for global and complex accounts, leveraging the Hybrid Teams approach to improve efficiency by delegating operational activities. Focus on continuous improvement using quality methodologies.

Act as End-to-End Services front door for the whole Life Cycle of an account (from ordering to handover to the in-life), representing BT to customer and the customer to BT. Support the start-up accounts, by helping track of contract obligations, ensuring that proper customer processes, reports and resourcing are in place. Support that SLAs & KPIs are measured to feed action plans. Drive Continuous Service Development and Improvement Plans. Apply ITIL governance best practices. Support business impact analysis through mitigation and prevention plans. Build strong customer relationship and BT internal areas.

Support Lead Services Managers from other regions on Operational matters

We’ll also need to see these on your CV:

ITIL, Project Management and Quality concepts knowledge. Technical knowledge in Network environment. (LAN, WAN, IPT, Security and Satellite). English Fluency and Desirable Spanish is considered. Advanced knowledge in Microsoft Office. Leadership Skills. Negotiation Skills. Logical Thinking. Customer Care Background.

Why choose us?

Make it clear why someone should want to do this role at BT specifically (rather than for one of our competitors). To do that, ask yourself:

What’s different about BT – what can we offer that others can’t? What’s in it for the candidate? To find your answers, think about our technology, our values and culture and any other opportunities on the horizon. Then sum that all up in a short paragraph.

In your first 12 months, you’ll:

Pull out any skills they’ll need to develop on the job, or targets they’ll need to hit. (This should give them an idea of their first objectives.) List them all in about five bullets. Keep it simple. Cut out anything you don’t need. Remember our values (simple, personal, brilliant) apply, whatever part of the business you’re in.

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At BT we love connecting people – bringing the world closer together. And we’re truly global, helping people in 180 countries to create,...